At the crossroads of hope and truth - MedCity News

AI chatbots and automated responses are great tools that service providers can use when it comes to improving customer service performance. However, while working in health technology with a focus on nutritional support, I’ve found that many providers lack an element of human connection that you can’t get as easily from a chatbot. If you want to speak with a true expert 1:1 to better understand how to take back control of your health and improve your health, human connection is one of the most important, yet often forgotten, aspects of healthcare.

According to a PEW study, 61% of adults say they would like to be able to download their records into apps on mobile devices to help them manage their health. But the reality is that accessing data about your body or lifestyle habits is only half the battle. The other, and perhaps most important, part comes from understanding these insights in order to act on them and foster long-term behavior change that improves your overall health. This is an area where 1:1 support from an expert practitioner can be most helpful, helping you gain insight into what will work for you personally versus what works for the general population.

Breaking bad habits is difficult, especially regarding the health myths we may have been conditioned to believe over time to be true. This, combined with a lack of knowledge about what can be improved versus hindering a healthier lifestyle, often leads to a continuation of bad habits or a lack of direction for improvement. Understanding how certain lifestyle choices can affect your health is critical, especially when it comes to taking preventive health measures and getting ahead of habits that may lead to health problems, conditions or diseases in the future.

Creating and sticking to new habits can also be overwhelming if you have a hard time identifying and understanding goals. Having the support of a trusted expert to guide you through the process can make all the difference. Personalized insights also help us educate ourselves about our body metrics and how changes in behavior can affect that data. Sticking to your health goals amidst the chaos of everyday life can be challenging, especially without knowing how your body reacts to certain foods. While it’s important to talk to a doctor about what you can do to manage or better understand your health – having that personalized 1:1 support throughout your journey makes a big difference in long-term behavior changes and overall improvement of the way of life.

Having support from someone who is not only knowledgeable about nutrition and metabolic health, but can also make recommendations based on your personal motivational preferences is the ultimate accountability tool that is critical for long-term impact. Whether you need motivational boosts or even tough love, having someone with you step-by-step on your journey who understands your goals, limitations, and lifestyle can help you make informed decisions about the best way forward.

It’s natural to feel more at ease with your health when you get 1:1 support that helps you better understand how your body works. Not only does it allow you to ask questions and vent your concerns, it allows you to incorporate feedback and recommendations into your daily routine and puts the power back in your hands.

According to 2020-2025 Dietary Guidelines for Americans, more than half of American adults have diet-related chronic diseases such as heart disease, type 2 diabetes, obesity and some cancers. As these numbers grow, Americans will have no choice but to prioritize health and find ways that work for their individual needs. That’s why in a world that has gone digital, personalized 1:1 human support is still the future of healthcare.

Photo: LPETTET, Getty Images

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