The Importance of Quality Assurance for Customer-Centric Medical Technology - MedCity News

Customers are at the center of business, and in the field of medical technology, quality assurance reigns supreme.

Quality assurance looks at a company’s services or products to make sure everything is working efficiently and meets what is desired and mandated by the industry. When this process is streamlined, quality assurance provides significant benefit to both the consumer and the business.

For a company, quality assurance provides an opportunity to create efficiencies in the business model. For medical technology customers, quality assurance can improve patient safety, efficiency and user experience while ensuring they get the results they need at a fast and accurate pace.

Improving user experience with products can then translate into brand loyalty. When companies know what customers want, they can use that to innovate and keep people coming back for more.

Innovation is key. The customer is number one.

Without innovation, everything is at a standstill. Nothing develops. Nothing gets better. In the field of medicine, where everything is constantly changing, innovation is of utmost importance.

One way to find out what the next big innovation might be is to listen to your customers.

Monitoring customer feedback and product vigilance goes both ways. It can be positive or it can be negative. Both are good for business to hear. Businesses can take this information and then make adjustments to the product to better optimize the user experience.

In addition, customer feedback is an integral part of quality control checks. In medical technology, feedback is critical. It is important that all medical devices and technologies work correctly and efficiently for the user. A business wants – and needs – to know what’s working and what’s not.

If your customer uses a hearing aid and it breaks after a few uses, there may be a structural problem with the particular device, or it may be a larger manufacturing issue. It’s important to be able to listen to that feedback, identify the problem, and seek a solution.

Having this direct feedback line to make the necessary adjustments is a win-win for the customer and the business.

Does it function at the high level that it was designed in research and development (R&D) to achieve, including user needs? What can be improved to better satisfy and improve patient outcomes? Is a part of the device malfunctioning or broken? Can this faulty part be replaced or is this a larger manufacturing issue in the supply chain? These are all necessary and important questions that need to be addressed.

Performing product quality control checks is an integral part of future product development. Being able to control and streamline how the business will respond to change will resolve issues faster and more smoothly.

Follow regulatory mandates.

Our environment is constantly changing. Technology is updated and new laws are passed every day. It is important to ensure that medical devices meet all regulatory requirements.

In addition, quality R&D and regulatory oversight must work together during product development to ensure that all needs are met. Having a well-documented product life cycle can help streamline the process and keep everything under control from all angles.

Businesses operating in the field of medical devices must not only comply with financial requirements, but also meet all the requirements of regulatory agencies. Regulatory compliance ensures that products are tested to ensure they are effective, safe and have the correct directions for use laid out for the customer.

Following all government mandates and guidelines is necessary and recommended.

Automation increases accuracy.

Automation can lead to more accurate results by reducing variability and increasing the overall quality of the system. It can also help ensure your company remains compliant with regulatory mandates.

If a business has an organized system, it can improve supplier management and help the business operate at an optimal level.

In general, quality assurance helps a business make sure its process meets industry standards and regulations—a key component in medical technology. Having a streamlined process for receiving customer feedback, complying with regulations and automating processes not only helps to ensure that the business delivers the best quality products, but also helps to ensure that customers are happy.

Photo: marchmeena29, Getty Images

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