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A Menlo Park-based startup Sprinter Health integrates its clinical and diagnostic services at home in Firefly healthvirtual primary care model, the companies announced Thursday.

“As a fully virtual primary care and behavioral health solution, we know that most primary care and behavioral health can be done virtually, but some things need to be done in person,” said Jeff Greenberg, Firefly co-founder and chief network officer at an interview. “So we’re looking for premium partners to work with us and be an extension of us when people need personal care.”

Under the partnership, Firefly members will be able to receive general medical services from Sprinter’s clinicians in their homes — such as vital signs, blood draws, electrocardiograms, diabetic eye exams and diabetic foot screenings. Sprinter will send the results to the Firefly doctors for review.

The Sprinter team should be seen as “data collectors and data providers,” according to Max Cohen, the startup’s CEO.

“We don’t want to treat the patient,” he said MedCity News. “We want to bring that data back to the doctors that patients already have a relationship with. And so Firefly is a great partner that can do just that.”

Cohen and Greenberg agreed that this partnership seeks to address the problem of the “last mile” of healthcare. Firefly may be able to provide satisfying virtual primary care visits to its patients, but what happens if a doctor recommends a patient get blood work or tells them they need an eye exam for diabetes? Instead of leaving the patient to figure out how to schedule that appointment, Firefly can arrange for a phlebotomist or nurse to be sent to their home.

Both executives also noted that the partnership could help patients with chronic conditions stay on top of their care. For example, patients with diabetes are expected to receive regular examinations for the health of their feet and eyes, but they often go without these examinations.

Firefly will cover the cost of Sprinter visits for its members, so they won’t face a co-pay.

To measure the success and quality of this partnership, Firefly and Sprinter will track metrics such as on-time arrivals, visit completion rates, net promoter score and the number of patients who agree to have a Sprinter clinician visit their home.

The partners will begin rolling out their joint program to Firefly patients in the Boston area. They hope to expand the program next year, with Texas likely to be the next market, according to Greenberg.

The partnership comes about a month after Blue Cross Blue Shield of Massachusetts announced it is offering a new virtual primary option through Firefly or Carbon health.

Photo: Kiwis, Getty Images

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