LG Electronics on Monday announced the first decision that comes from him cooperation with Amuel. The product, called the Carepoint TV Kit 200L, is in beta testing but will soon be sold to hospitals to help clinicians connect virtually to patient rooms.
Powered by Amwell’s Converge platform, the product aims to help clinicians engage with patients more easily amid the healthcare workforce crisis, according to Atul Singh, LG’s general manager of digital health.
LG’s new product provides new software and hardware that can be added to existing LG health TVs. NYC Health + Hospitals is an example of a health care system that already used LG’s health TVs for better patient engagement.
This software and hardware gives hospitals the ability to remotely admit, monitor and discharge patients.
“So clinicians can not only observe, they can actually engage with the patient,” Singh said in a recent interview. “They can talk to them, provide guidance and treatment plans and so on.”
In a typical hospital wing, a nurse can be expected to see up to 16 patients. Instead of going from room to room, the TV set allows nurses to monitor their patients from a distance and allows them to provide the appropriate intervention to the patients who need it, Singh pointed out.
He also stressed that the decision promises to save hospitals time during the admission and discharge process. Instead of waiting for a nurse or doctor to enter a patient’s room to include them in the care protocol, clinicians can do this remotely, often relying on bedside staff to help fill in gaps. When it’s time to discharge, a remote nurse or physician can provide oversight and advise bedside staff on discharge details, letting them know all the essential information they need to share with the patient.
“It not only allows clinicians and providers to monitor patients, but it also allows them a way to engage with their family and with non-clinical care providers,” Singh said.
With the product in beta testing, LG is measuring a few things. As the TV sets are designed to combat the health care burnout crisis and workforce shortages, the company will be closely monitoring the sets’ ability to save hospitals time and resources. LG will also monitor the quality results of the solution, looking at metrics such as its ability to reduce follow-up visits.
“One of the benchmarks we’re very keen to follow is the idea that once a patient leaves the hospital, they’re discharged and either go to a post-acute care facility or go home,” Singh said. “How long does it take for the patient to get back to normal or get back to the new normal they’re trying to achieve?” And can we prevent hospital readmissions down the road by providing a more effective way to interact with the patient, both inside and outside the hospital?”
The TV sets will come out of beta testing and become generally available “in a few weeks,” according to Singh.
Photo: LG Electronics